AtLast! Training LtdDeveloping Assertiveness
A 2 day course designed to improve assertive communication
BENEFITS
As a result of this programme you will be able to:
• Identify assertive, aggressive and submissive behaviour
• Assess your own behaviour when handling different situations
• Assert your own and others' rights in different situations
• Use assertive communication skills
• Behave more assertively, projecting confidence
CONTENT
Effective communication
The factors that influence how you communicate with others
Definitions and examples
Aggressive, Non Assertive and Assertive Behaviour
Recognising types of behaviour
Advantages and disadvantages of each type
Rights and Responsibilities
Being aware of other's rights, and our own
Facing responsibilities
Using assertive communication techniques in different situations
Complaints
Disagreeing
Saying No
Making requests
