AtLast! Training Ltd

Many AtLast! clients regard this course as an essential part of any development programme for their managers. It focuses on developing the key personal and interpersonal skills which are consistently demonstrated by all successful managers and which allows them to achieve results through other people.

DESIGNED FOR

Managers, employers, and business principals with more than 3 years experience of managing three or more people. Typical job titles of participants are centre manager, regional manager, production manager, unit manager, or owner.

BENEFITS

As a result of this course, participants will be able to:

    •    Describe the core principals of management and develop key actions to improve performance
    •    Describe the principles of motivation and identify actions to enhance the commitment and performance of others
    •    Select an appropriate style of management dependent on the situation
    •    Set clear objectives for themselves and others
    •    Use a range of communication skills to achieve positive results

CONTENT 

Management Skills - Defining the essentials
 
Motivation in theory and practice - How behaviour affects others.  Identifying actions to improve motivation in the workplace

Managing the performance of others - Planning, allocating work, and monitoring performance.  Setting objectives.
 
Management style - Preferences and options.  The use of power and influence.  The use of delegation.
 
Leadership and teamwork - Role of the leader and working in a team
 
Communicating effectively - Creating, maintaining and enhancing effective working relationships with staff, colleagues and more senior managers.  Handling difficult situations including grievances and discipline.  Exchanging information to solve problems and make decisions, for example, in meetings and discussions.