AtLast! Training LtdCustomer Service
Ensure you know how to make all the difference by attending this 1 day Customer Service Course
YOU MAKE ALL THE DIFFERENCE
BENEFITS
At the end of the session, delegates will be able to:
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Appreciate the benefits of providing excellent customer service on all occasions and realise the effects on customers, the business and themselves of not doing so
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Understand what constitutes poor and excellent service
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Take action to enhance their level of service
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Profit from complaints
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Develop an Action Plan to immediately apply the training to the workplace
CONTENT
• Why should I buy from you?
• Quality - it's not just the goods
• Real-life examples
• The do's and don'ts of Customer Service
• Making the difference
• Avoiding and dealing with complaints
• Action Plan
