DEVELOPING ASSERTIVENESS

A 2 day interactive course designed by AtLast! Training for anyone who feels they may be manipulated or fail to state their point of view in appropriate ways

BENEFITS

As a result of this programme you will be able to:

• Identify assertive, aggressive and submissive behaviour
• Assess your own behaviour when handling different situations
• Assert your own and others' rights in different situations
• Use assertive communication skills
• Behave more assertively, projecting confidence

CONTENT

Effective communication
The factors that influence how you communicate with others

Definitions and examples
Aggressive, Non Assertive and Assertive Behaviour
Recognising types of behaviour
Advantages and disadvantages of each type

Rights and Responsibilities
Being aware of other's rights, and our own
Facing responsibilities

Using assertive communication techniques in different situations
Complaints
Disagreeing
Saying No
Making requests